Returning a Replacement Projector Lamp or TV Lamp To Projector Lamp Experts UK
Projector Lamp Experts UK provides a complete sixty day replacement lamp warranty with all projector lamps and TV lamps for every projector and TV manufacturer for any problems due to defective materials or workmanship. The replacement lamp module warranty period begins on the date the replacement lamp module is posted from the Projector Lamp Experts UK warehouse and then is in effect for sixty days.
If you have bought a lamp from Projector Lamp Experts UK and you need to return it to us, instead of sending the lamp off to the original manufacturer and waiting for them to process the return of a new lamp, Projector Lamp Experts UK will try to ensure that you are sent out a new working projector lamp as soon as possible in order to try to reduce the amount of time you are left without a functioning projector.
As soon as your replacement lamp order is delivered, Projector Lamp Experts UK requests that all UK customers inspect their projector lamps or TV lamps closely to make sure that you can get in touch with Projector Lamp Experts UK quickly if there should have been any damage to the projector lamp while it is in the shipping process.
If you have ordered a replacement projector lamp or TV lamp from Projector Lamp Experts UK in error, please send the projector or TV lamp in question back to Projector Lamp Experts UK in the original lamp box. Please make sure that this box is undamaged. Projector Lamp Experts UK also requests that the mis-ordered projector lamp or TV lamp is posted back to us inside an extra box with adequate bubble wrap or other packing material to stop the returned lamp from suffering any damage while it is being posted back to our warehouse. Please note that Projector Lamp Experts will not accept lamp returns which are as a result of a problem with the projector or television, and not the projector lamp itself.
A restocking fee of 15% will be raised on the return of projector lamps or TV lamps which have been ordered in error, which we reserve the right to increase if the projector or TV lamp is not returned to Projector Lamp Experts UK in an unused condition. If the packaging of the returned projector lamp or TV lamp has been opened, a restocking fee of 25% will be charged to the lamp return.
Projector Lamp Experts UK constantly endeavors to make sure that the descriptions and information found on the www.projectorlampexperts.co.uk website are completely current and accurate. Unfortunately however, typographical errors and database errors may sometimes occur. If Projector Lamp Experts UK should send you an incorrect projector lamp or TV lamp which has been caused by incorrect information on our website, Projector Lamp Experts UK will arrange a full refund for your order, or an exchange for the correct projector lamp (plus any difference in the cost of the new lamp) with no restocking charge. Projector Lamp Experts UK will also take care of any expense incurred for the incorrect projector lamp or TV lamp to be posted back to us and the correct replacement projector lamp module posted out to you.
Before you can send back a lamp order to Projector Lamp Experts UK, this projector lamp order return must first be approved by a Projector Lamp Experts UK representative within 60 days of the original invoice date for the order. A Return Merchandise Authorization (R.M.A.) number must then be sent out to you before the projector lamp return can be posted back to Projector Lamp Experts UK.
Any reimbursements for projector lamp orders which have been made using a credit card will be issued as a credit to that same credit card after the returned projector lamp or lamps have been thoroughly inspected.
Any reimbursements for projector lamp orders which have been made by wire transfer or cheque will be paid by a refund check after the returned projector lamp or lamps have been thoroughly inspected.
If you would like to send back a projector lamp or TV lamp that you have purchased from Projector Lamp Experts UK, we request that you please complete the Return Merchandise Authorization form found below and then stand by for confirmation from a Projector Lamp Experts UK associate before you post the projector lamp or TV lamp return back to Projector Lamp Experts UK.
Important note: This RMA form is not an approval to return the lamp order to Projector Lamp Experts UK. Please wait for confirmation from a Projector Lamp Experts UK associate before you post the lamp order back to Projector Lamp Experts UK. Please also note that customers returning projector lamps have 30 days from the date the returns number is issued to send the lamp back to Projector Lamp Experts - unfortunately after this period the return cannot be accepted.